Terms and Conditions

 

Now for the  important stuff / please do read….

UK Delivery

Shipping address – if you wish to have a different shipping address to billing address, please enter your shipping address in the Checkout page.

Our ‘in stock’ items are sent by Royal Mail second class post.  This can mean that they take up to 7 working days to arrive.

Overseas Customs Charges and Import Taxes

These are to be paid by the customer on request by the courier or official authority.  Zunzun does not take advance payment of any customs charges or import taxes that are incurred.  These charges are over and above the purchase of the goods.

Returns

Our customers can easily inform us of any unworn / unused or faulty items that they want to return. Unworn and unused items may be returned up to 14 days from order (see exceptions to this below).  This can be done by emailing ......... with your order number, name and address and reason for return, plus any details of items that you would like to exchange. EXCHANGES ARE ENTIRELY DEPENDENT UPON CURRENT STOCK LEVELS OTHERWISE A REFUND MAY BE ISSUED.   You must also return the goods with the original packing slip noting on there your reasons for return and in original packaging. No products may be returned without completing this first.  Returns of such goods are at the customers own cost and they will not be refunded until the item is received back in satisfactory re-saleable condition.  Orders returned with no, or insufficient, postage on them will have the costs of collection deducted from the refund. We advise always getting a proof of posting too.

If you have a faulty item, please email us on [email protected] and we will do what we can to replace or refund this item.  We may ask you to return the item for inspection at our cost.

SALE ITEMS – can only be returned for store credit.

FREE ITEMS – any item gifted ‘free’ as part of a promotion must be returned in new condition as well.  Otherwise the cost of that item will be deducted from your refund.

Canceling your order

A customer may cancel an UNFULFILLED order at any time. If you cancel your order, Zunzun will reimburse to the customer all payments received from them,  without undue delay and in any event not later than 21 days from the day on which Zunzun is informed about the consumer’s decision to withdraw from the sale. Zunzun will make the reimbursement using the same means of payment as the consumer used for the initial transaction unless the customer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement.

Orders that  have been dispatched already must be returned in full resalable condition before reimbursement of the order is made. Return postage is at the customers own cost. Orders returned with no, or insufficient, postage of them will incur a deduction from the refund value of the costs of collection. We also advise getting proof of posting.

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